Connecting the dongle step by step with a

    Cisco EPC

    If you are on this page, connecting the dongle was unfortunately not a piece of cake for you. A more common problem that prevents connection is because the dongle is not within range of your WiFi network or your 2.4GHz WiFi signal is turned off. Follow the steps below to turn on your 2.4GHz signal.

    Step 1
    Login Cisco EPC
    Click this link http://192.168.178.1 to log in through your browser such as 'Internet Explorer'.
    (Your default username is ziggo and password is wireless).
    Step 1
    Step 2
    Turn on the 2.4GHz signal
    Now follow the steps in this image, and in step 4 set the 'Wireless interface' to Enable and click 'Save'. More info on Ziggo.nl
    Step 2
    Step 3
    Restart the Cisco EPC
    After these settings have been saved, restart the router by unplugging it for 10 seconds.
    Step 3
    Step 4
    Restart the dongle
    Remove the dongle from the smart meter (and from the socket if you use an adapter) Connect the dongle first to the socket then to the smart meter.
    Step 4
    Step 5
    Private phone
    Do you use a work phone? Then try a private phone or tablet (work phones may have stricter security).
    Step 5
    Step 6
    WiFi On / Off
    Turn the WiFi off and on again on your phone or tablet. If your phone or tablet is connected to the internet, go to the next step.
    Step 6
    Step 7
    Restart the EARN-E app
    Close the EARN-E app and open it again.
    Step 7
    Step 8
    Start connection process
    Log in and go through the connection process in the app. During the connection process, you will be asked to access the camera and your location. You must accept this access to connect the dongle to your account.
    Step 8

    Shouldn’t that also work? Then try another phone or tablet.

    Tried with another phone or tablet but still without success?

    Please send a photo to support@dongle-connect.com of the dongle on your smart meter.