Dongle colours

What does the color of the light on my dongle mean?

The dongle lets you know via the light whether everything is going well or whether something is wrong.

Green? That’s a good sign! The dongle is properly connected.

Your energy data should be visible in the Dongle Connect App. Have you just connected the dongle? Then wait an hour, it may take a while before your data is processed properly.

The dongle is in ‘setup mode’, you can now connect the dongle to your WiFi network after you have downloaded the Dongle Connect App.

The dongle is in ‘setup mode’, you can now connect the dongle to your WiFi network after you have downloaded the Dongle Connect App.

Flashing blue/green means that the dongle is properly connected to your Wi-Fi network, but it is not reading the smart meter properly.

1. Remove the dongle from the smart meter;
2. blow into the P1 port once;
3. make sure the copper contacts on the green connector are clean;
4. firmly press the cable of the dongle towards the dongle;
5. then reconnect the dongle to your P1 port until you hear a ‘CLICK’.

If you still see a blue / green light, send an email to support@dongle-connect.com and state the type of smart meter.

Red means the dongle has a power problem. Remove the dongle from the smart meter and plug it back in.

Check on this page whether the dongle needs extra power for your type of smart meter.

Do you use an adapter?
Disconnect the dongle from the power and from the smart meter. Then connect the dongle first to the socket and then to the smart meter.

Red means the dongle has a power problem. Remove the dongle from the smart meter and plug it back in.

Check on this page whether the dongle needs extra power for your type of smart meter.

Do you use an adapter?
Disconnect the dongle from the power and from the smart meter. Then connect the dongle first to the socket and then to the smart meter.

Flashing red/green means that the dongle is properly connected to your Wi-Fi network, but your data is not being sent properly to our servers.

Have you connected the dongle to your guest network? Then try to connect the dongle to your “regular” 2.4GHz WiFi network. Guest networks are often extra secured.

If you have not connected the dongle to your guest network, there may be something wrong with our servers. Please wait for 24 hours, if still not resolved, unplug the power monitor and reconnect.

If that doesn’t solve it either, please contact us by emailing: support@dongle-connect.com.

The dongle is updating to the latest firmware version.

Is the solution not listed?

Check the FAQ page or ask your question by email support@dongle-connect.com