Connecting the dongle step by step with a

    Experia Box v10A

    If you are on this page, connecting the dongle was unfortunately not a piece of cake for you. A more common problem that prevents connection is because the dongle is not within range of your WiFi network or your 2.4GHz WiFi signal is turned off. Follow the steps below to turn on your 2.4GHz signal.

    Step 1
    Login Experia Box
    Click on this link 192.168.2.254 to log in via your browser such as 'Internet Explorer'.
    (The default password can be found under 'Admin password' on the sticker on the back of your Experia Box).
    Step 1
    Step 2
    Turn on the 2.4GHz signal
    Now follow the steps in the image, and in step 3 set the WLAN radio to ON and click on 'Save settings'.
    Step 2
    Step 3
    Restart the Experia Box
    After these settings have been saved, restart the router by unplugging it for 10 seconds.
    Step 3
    Step 4
    Restart the dongle
    Remove the dongle from the smart meter (and from the socket if you use an adapter) Connect the dongle first to the socket then to the smart meter.
    Step 4
    Step 5
    Private phone
    Do you use a work phone? Then try a private phone or tablet (work phones may have stricter security).
    Step 5
    Step 6
    WiFi On / Off
    Turn the WiFi off and on again on your phone or tablet. If your phone or tablet is connected to the internet, go to the next step.
    Step 6
    Step 7
    Restart the EARN-E app
    Close the EARN-E app and open it again.
    Step 7
    Step 8
    Start connection process
    Log in and go through the connection process in the app. During the connection process, you will be asked to access the camera and your location. You must accept this access to connect the dongle to your account.
    Step 8

    Shouldn’t that also work? Then try another phone or tablet.

    Tried with another phone or tablet but still without success?

    Please send a photo to support@dongle-connect.com of the dongle on your smart meter.