Connecting the dongle step by step with a
If you are on this page, connecting the dongle was unfortunately not a piece of cake for you. A more common problem that prevents connection is because the dongle is not within range of your WiFi network or your 2.4GHz WiFi signal is turned off. Follow the steps below to turn on your 2.4GHz signal.
(Login with your password or with the default password and username both admin).
Turn on the 2.4GHz signal
Restart the Technicolor
Restart the dongle
WiFi On / Off
Restart the EARN-E app
Start connection process
Shouldn’t that also work? Then try another phone or tablet.
Tried with another phone or tablet but still without success?
Please send a photo to email@example.com of the dongle on your smart meter.