WiFi settings

    Is your 2.4GHz WiFi network within range?

    To connect the dongle to your WiFi network, the dongle must be within range of your WiFi network. Your (default) 2.4GHz WiFi signal must also be enabled. Have you disabled this signal and is only the 5GHz signal enabled on the router?

    Then follow the links below to re-enable the 2.4GHz WiFi signal.

    Select your router and go through the steps to enable the 2.4GHz WiFi signal.

    – Connectbox
    – Cisco EPC

    – Technicolor TC-7210
    – Technicolor TC-7200

    Click here if you got the Tele2 ZTE Modem.

    Do you have another Tele2 router? Click here and select your router. Go through the steps to enable the 2.4GHz WiFi signal.

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    Select your router and go through the steps to enable the 2.4GHz WiFi signal.

    – KPN Box 12
    – Experia Box v10

    – Experia Box v10A

    The routers below only have a 2.4GHz network. Is the dongle within range of the network?

    – Experia-box V9
    – Experia-box V8

    – Experia-box V7
    – Thomson TG789

    Select your router and go through the steps to enable the 2.4GHz WiFi signal.

    – TP-Link (Archer C1200)
    – Genexis

    – Slimme WiFi Booster (zie  ‘deco‘)

    The Sitecom router only has a 2.4GHz network. Is the dongle within range of the network?

    More info about Caiway routers.

    Follow the steps below to turn on the 2.4GHz signal with the TP-Link Tether app. (Android of iOS (Apple))

    1. Open the TP-Link Tether app and log in with your ‘TP-Link ID’
    2. Select your router
    3. Click on ‘Tools’ at the bottom right and then on ‘Wireless’
    4. The check mark behind 2.4GHz must be checked
    5. Click on ‘Save’ at the top right

    Volg onderstaande stappen om het 2.4GHz signaal aan te zetten met de TP-Link ‘deco’ app. (Android of iOS (Apple))

    1. Open the TP-Link deco app and log in with your ‘TP-Link ID’
    2. Click Wi-Fi
    3. The check mark behind 2.4GHz must be checked.

    More info: DECO M4, M5, M6, M7, M8, M9

    Your router is not listed?

    Then contact your internet provider, who can help you turn on your 2.4GHz signal.